Support-Richtlinien

Pre-Sale Questions

Before purchasing, we recommend:

• Try the free Starter plan to explore FluxBuilder features.
• Review our documentation at docs.fluxbuilder.com.
• Check our FAQ page for common questions.
• Watch our video tutorials on YouTube.
• Test the demo apps on both iOS and Android.

For specific pre-sale questions, contact [email protected] or use live chat on our website.

What's Included in Support?

FluxBuilder provides support based on your subscription plan:

All paid plans include documentation, video tutorials, bug reports and technical issue resolution, installation and setup guidance, app configuration assistance, platform integration support, build troubleshooting, and App Store / Google Play publishing guidance.

Lifetime Deal users can purchase a Support Package to extend ticket support access after the initial 3-month period. Monthly subscriptions include support for as long as the subscription is active.

What's NOT Covered by Support?

The following items are outside our standard support scope:

• App issues caused by your custom modifications.
• Custom code modifications outside the FluxBuilder platform.
• Third-party plugin conflicts.
• Server, hosting, domain, DNS, or SSL certificate management.
• Custom backend API development.
• Apple Developer or Google Play Console account setup.
• Teaching programming fundamentals or general coding.
• Issues with your website's custom theme or plugins.

For custom development work beyond FluxBuilder's scope, contact [email protected] for a custom services quote.

Types of Support Provided

Our support team assists with FluxBuilder installation and setup, app configuration and customization, platform integrations, publishing guidance, feature configuration, bug reports, and technical issues with FluxBuilder itself.

License Limitations

Each FluxBuilder license has specific restrictions:

• One license = one production app per domain or website.
• You cannot use one license for multiple client projects.
• You cannot share a license across different businesses or websites.
• Each unique domain or backend requires a separate license.

With one license, you can create unlimited test and staging builds during an active subscription, rebuild your app multiple times, publish to both iOS App Store and Google Play Store, and generate development and production builds for the same domain.

Common Integration Issues

Integration issues can happen when connecting your FluxBuilder app to an existing website. Common causes include missing website configuration, Firebase or social app setup, payment service configuration, mismatched plugins, image configuration, or push notification setup.

To resolve integration issues, read the documentation carefully, follow all configuration steps, compare settings with the demo app, test with the pre-configured demo website, and contact support with detailed error information.

App Store Submission Support

We help with app build configuration, required screenshots and metadata recommendations, common FluxBuilder-related rejection issues, best practices for app submission, and app bundle / IPA file generation.

We do not manage Apple Developer or Google Play Console accounts, app rejections caused by business model or content policies, legal compliance, app marketing, ASO, or developer portal account setup.

You must have an active Apple Developer account ($99/year) and Google Play Developer account ($25 one-time) to publish apps.

Support Response Times

Our support team operates Monday through Friday in GMT+7:

Response times may be longer during weekends and holidays.

How to Report an Issue

To get the fastest resolution:

1. Check docs.fluxbuilder.com for solutions.
2. Search the FAQ and community forum for similar issues.
3. Submit a support ticket with detailed information.
4. Include reproduction steps, screenshots, error messages, and platform details.

Version Support Policy

FluxBuilder continuously evolves with new features and platform updates:

Security patches are released immediately for supported versions, and breaking changes are announced 30 days in advance by email.

Domain License Changes

FluxBuilder licenses are tied to specific domains and cannot be transferred once your app is published. Changes are not allowed for apps already published to the stores, licenses purchased more than 30 days ago, moving from one domain to another, transferring a license to another business or client, or changing backend platform.

Purchase an additional license for a new domain or contact [email protected] for multi-license discounts.

Data Retention After Cancellation

Monthly subscription projects have a 30-day grace period before permanent deletion. Lifetime license projects are retained indefinitely. Trial and free plan projects are retained for 30 days after last login. Published apps continue working, but cannot be rebuilt or updated after cancellation.

Before canceling, export app configuration and settings, download latest builds, save customization data and API keys, and document integration settings.

Refund Policy

Refunds are available within 14 days of purchase for monthly subscriptions when genuine technical issues cannot be resolved and the account has not published apps to app stores.

Refunds are not available for apps already published, lifetime licenses, purchases older than 14 days, change of mind, business direction changes, or third-party service issues.

To request review, email [email protected] within 14 days with your order number, purchase email, and technical issue details. Allow 5-7 business days for review and processing.